United Airlines Announces Policy Changes After Passenger Removal Incident

United Airlines has released a list of 10 policy changes they will be implementing in response to the recent incident of a passenger being dragged off one of their flights.

According to ENews here are the 10 changes that we can expect to happen:

1. Limit use of law enforcement to safety and security issues only.

2. Not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk.

3. Increase customer compensation incentives for voluntary denied boarding up to $10,000.

4. Establish a customer solutions team to provide agents with creative solutions such as using nearby airports, other airlines or ground transportations to get customers to their final destination.

5. Ensure crews are booked onto a flight at least 60 minutes prior to departure.

6. Provide employees with additional annual training.

7. Create an automated system for soliciting volunteers to change travel plans.

8. Reduce the amount of overbooking.

9. Empower employees to resolve customer service issues in the moment.

10. Eliminate the red tape on permanently lost bags by adopting a “no questions asked” policy on lost luggage.


What do you think of these changes?


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